Frequently Asked Questions

Frequently Asked Questions

We want for you to have a great experience taking our courses. Everyday, we strive to offer you the best possible educational material and customer service. We are a customer service driven and oriented training company and will make changes based upon your suggestions. We want you to have a fun time learning and enjoy yourself. All of our classes are fast paced, interactive, and taught by competent instructors.

Program Entry Questions:

What if I have a home school diploma? Will that work in lieu of a high school diploma?


If I already have college credits or an Associates, Bachelors, Masters or Doctoral Degree, do I still need to take the assessment examination?

I have a felony on my record or a serious misdemeanor, will this prevent me from registering for the program?


Certification Questions

Does your course meet Arizona Department of Health Services (AZDHS), Bureau of Emergency Medical Services (BEMS) requirements for initial EMT certification?

Does your course meet National Registry of EMT (NREMT) requirements for initial EMT certification?

I'm from out of state or hold certification in a state other than Arizona. How do I become certified to practice as an EMT in Arizona or to recertify my NREMT?

How do I become certified as an EMT? Can you explain the general process involved in becoming an EMT?

I'm from out of state or planning on leaving the state and/or would like to work in a state other than Arizona. Can I become certified as an EMT through your program and work in another state?

Course Questions:

How long is the EMT course?

What if I fail the final exam or other exam in the course?

Can you explain what is included in the course?

Registration Questions:

How do I register for the course?

Payment Questions:

How do I get a receipt for my payment?

It says my payment cannot be accepted, what is the problem?

Program Entry Questions:

What if I have a home school diploma? Will that work in lieu of a high school diploma?

Yes, as long as the course is equivalent to graduation at the 12th grade level. You can include this along with the EMT Program Application Packet. If you have further questions, feel free to meet us in Live Chat Support, call us at (800) 728-0209, or send us an email at: info@arizonaemt.com.


If I already have college credits or an Associates, Bachelors, Masters or Doctoral Degree, do I still need to take the assessment examination?

No, you are NOT required to take the assessment examination, i.e. (COMPASS, ACCUPLACER, or ASSET), if you have at least 2 years of full-time study or equivalent from an accredited college or university with a cumulative GPA of 2.0 or higher or an Associates Degree or higher. You may submit unofficial transcripts prior to the start of class to satisfy this requirement, provided that official transcripts are sent as proof within 30 days after the class start date. Official transcripts should be sent to us at the following address:

EMS University
501 South 48th Street, Suite 105
Tempe, AZ 85281

I have a felony on my record or a serious misdemeanor, will this prevent me from registering for the program?

No, having a criminal record will not bar you from entry into the program. No one can be denied access to education, however, it may prevent you from completing the requirements of the program such as obtaining a Fingerprint Clearance Card and also from becoming certified as an EMT. Also, The NREMT may deny certification or take other appropriate actions in regards to applicants for certification or recertification when a felony conviction has occurred. You can find more information about this policy by Clicking Here. You can also contact the Arizona Department of Health Services for further information regarding certification as an EMT.




Certification Questions:

Does your course meet Arizona Department of Health Services (AZDHS), Bureau of Emergency Medical Services (BEMS) requirements for initial EMT certification?

Yes, we are authorized by the Arizona Department of Health Services, Bureau of Emergency Medical Services to conduct Arizona EMT Courses. Our certificate training number is: 450438.

Does your course meet National Registry of EMT (NREMT) requirements for initial EMT certification?

Yes, as an EMS Training Program, approved by the Arizona Department of Health Services, Bureau of EMS to conduct EMT Classes, we meet NREMT requirements for certification. The course requires a score of 75% or better on the written and practical examinations. Once you have successfully completed the EMT class and after successfully passing the written and practical examination in the course, you will be permitted to test for the National Registry of Emergency Medical Technicians EMT Computer Based Examination. Once you have obtained NREMT certification, you will need to apply for initial certification in Arizona, by clicking here. If you take the course from us, your instructor, program manager, and program director will be available to assist you with the initial certification process. If you have further questions, feel free to meet us in Live Chat Support, call us at (800) 728-0209, or send us an email at: info@arizonaemt.com.

I'm from out of state or hold certification in a state other than Arizona. How do I become certified to practice as an EMT in Arizona or to recertify my NREMT?

The state of Arizona requires that EMTs certified in another state hold current NREMT certification and take an Arizona Department of Health Services (DHS), Bureau of EMS approved EMT Refresher course in order to practice as an EMT in Arizona. Our EMT Refresher course meets this requirement. If you find that you are not otherwise qualified, you may register for our EMT Class. For assistance on certification/recertification requirements in general, please see the Frequently Asked Questions on the EMS website, by Clicking Here. If you have further questions, feel free to meet us in Live Chat Support, call us at (800) 728-0209, or send us an email at: info@arizonaemt.com.

How do I become certified as an EMT? Can you explain the general process involved in becoming an EMT?

In order to become certified as an EMT, you must first take a state approved EMT course. Our EMT course is approved by the Arizona Department of Health Services, Bureau of EMS. This course can range in hours from 140-220. Our program is within this range and is 192 total hours (including time in the hospital and/or in the EMS setting). Once you have successfully completed EMT class and after successfully passing the written and practical examination, you will be permitted to test for the National Registry of Emergency Medical Technicians EMT Computer Based Examination. Once you have obtained NREMT certification, you will need to apply for initial certification in Arizona, by clicking here. If you take the course from us, your instructor, program manager, and program director will be available to assist you with the initial certification process. If you have further questions, feel free to meet us in Live Chat Support, call us at (800) 728-0209, or send us an email at: info@arizonaemt.com.


I'm from out of state or planning on leaving the state and/or would like to work in a state other than Arizona. Can I become certified as an EMT through your program and work in another state?

The answer generally is yes, however, there are additional steps involved in the process. In order to become certified as an EMT, you must first take a state approved EMT course. Our EMT course is approved by the Arizona Department of Health Services, Bureau of EMS. Once you have successfully completed EMT class and after successfully passing the written and practical examination, you will be permitted to test for the National Registry of Emergency Medical Technicians EMT Computer Based Examination. Once you have obtained NREMT certification, you will need to apply for initial certification in Arizona, by clicking here. After you have become both Nationally (NREMT) and Arizona EMT certified, you can use the NREMT Reciprocity Map to determine which state agency to contact for further information regarding the certification process in that state. Again, generally speaking, NREMT and Arizona state certification will provide a basis for reciprocity, however, it is up to the individual candidate to verify. If you take the course from us, your instructor, program manager, and program director will be available to assist you with the initial certification process. If you have further questions, feel free to meet us in Live Chat Support, call us at (800) 728-0209, or send us an email at: info@arizonaemt.com.


Course Questions:

How long is the EMT course?

The EMS University EMT Course consists of a total of 180 hours. Specifically, this is a total of 148 hours of didactic instruction, 4 hours of practical examination assistance, 16 hours of clinical rotations and 12 hours of vehicular rotations (40 hours externship total). Course hours are subject to change with appropriate notification to the student/applicant. This course shall meet and/or exceed the United States Department of Transportation, National Highway Transportation Safety Administration, Emergency Medical Technician National Standard Curriculum guidelines and 2009, the National EMS Education Standards as well as meet Arizona Department of Health Services, Bureau of EMS education standards.


What if I fail the final exam or other exam in the course?

The score to pass and receive your validation EMT certificate is 75% on the final examination. Per Arizona statute, you are permitted to take the final exam a maximum of 3 times prior to being required to take the course all over again. If you must repeat the course, we can offer you a discounted rate. Ask your instructor for details. Regarding other examinations, students who do not achieve a grade of at least 75% on an examination (with the exception of the final examination) will be required to remediate. This percentage requirement may be increased at the discretion of the Program Director or designee with reasonable notice to the student.

Students who score lower than the minimum of 75% on 3 examinations may be dismissed from the program and will not receive a refund of any course fees.

Grading requirements are subject to change by the Program Director or designee at any time upon reasonable notice to the student. Reasonable notice includes, but is not limited to the initial course syllabus provided to the student on the first day of class.

Can you explain what is included in the course?

EMT topics are extensively covered over a period of 148 hours in the classroom setting. You can read more about the course contents, by clicking here.

Registration Questions:

How do I register for the course?

Download the Program Application Packet, follow the instructions provided and register for the course. If you have further questions, feel free to meet us in Live Chat Support, call us at (800) 728-0209, or send us an email at: info@arizonaemt.com.


Payment Questions:

How do I get a receipt for my payment?

The process is simple... You can request this by using the live support chat button, emailing us at info@arizonaemt.com or by calling us at (800) 728-0209. Be sure to include the email address, payment method, and the last 4 numbers of your credit card. We try to make it as easy as possible for you. We can email, fax or mail your receipt. The process usually takes 24 hours to complete. If you need it done quicker, calling or using the live support option are the best ways of receiving a rapid response.

It says my payment cannot be accepted, what is the problem?

Most payment issues involve the incorrect identification of a Card Verification Code (CVC) or a Zipcode/Address mismatch. In order to find the correct CVC for your credit or debit card, click here. If you continue to experience issues, you may contact us using the live support chat button or call us at (800) 728-0209. We will be happy to review your payment and provide more information.